Frequently Asked Questions
Orders
Will I receive a proof before my order is produced?
Yes, you will also receive a visual before your garment is sent into production, changes can be made at this point..
Who can I speak to if I have a problem?
If you would like to raise a concern about your order you can contact us directly, email ino@printreloaded.com or give us a call on +447835214836.
How will I know my order status?
We update our customers via their provided email address during each stage of the order process. You’ll know when your order has been confirmed, produced and shipped..
Can I edit my order once it has been placed?
For customised orders, you will receive a visual before your garment is sent into production, and changes can be made at this point. After your garment has been sent to production, no changes can be made.
For orders without customisation, providing the goods have not been dispatched, we should be able to accommodate your change.
Call us as soon as possible on +447835214836 if you want to make any changes and we will do our best to accommodate..
Can I reorder a previous order?
If you head to My Account > Orders and click View on the order you would like to place again, you will see an Order Again button.
Just reupload your artwork and reconfirm your logo placement, we’ll do the rest.
Where can I find my order history?
If you head to My Account > Orders you’ll be able to browse all of the orders you have placed with us, as well as checking their status and cost breakdowns.
How do I cancel an order?
If you have any time sensitive questions about your order, please call our customer service team on our main number: +447835214836.
I'd like to leave a review, where should I go?
We would love it if you could leave us a review on Trustpilot or Google, or, both!
I need PPE but I'm not confident with regulations, can you help?
Of course, we are a BSIF Registered Safety Supplier with an in-house PPE team. Your best bet is to get in touch directly so we can discuss your needs..
Delivery
What turnaround time can I expect on my order?
Our quick and efficient process aims to get your order to you as soon as possible, with a standard lead time of 7 working days from receipt of logo artwork for customised orders, and 4 working days for plain stock orders.
What are your shipping options?
We can deliver to any UK address, which is charged at £7.50 + VAT and FREE for orders over £150.
Are your deliveries tracked and insured?
Yes – all orders are sent on a insured, tracked and signed services.
Can I change my delivery address?
Provided your order hasn’t been shipped, we will endeavour to make the necessary changes for you. If this is a time sensitive request then get in touch on our main number: +447835214836
Can I collect my order?
All of our orders are delivered to you, we do not offer a collection service from our production warehouse.
If I place multiple orders, will I incur separate delivery charges?
In theory, yes, as the orders will be processed separately on their own merits. You can speak to one of our customer support team, and we will look into merging separate orders that were placed near the same time. A request of this nature needs to be made as early as possible.
Can I have parts of my order sent to different addresses?
With our Man Packing service, we can even go as far as sending packages directly to your employees’ individual addresses. To take advantage of our man-packing service please contact us to arrange a consultation.
What happens if my order arrives late?
We endeavour to meet our standard lead time of 14 days from receipt of logo artwork for customised orders and 4 days for plain stock orders.
If we’re anticipating a delay, rest assured that we’ll be in touch to let you know. When your order has been shipped we’ll notify you, so that you know when to expect delivery.
Returns
What is your returns policy?
Customised orders can not be returned but plain stock orders can within 14 days.
I've changed my mind, can I cancel my order?
Orders can be changed or cancelled before the design work has been agreed. Orders that have already reached the production stage after the visuals have been signed off cannot be cancelled or changed.
My order is faulty, how do I get a replacement/refund?
While we take great care in ensuring that all of our garments are faultless before leaving our warehouse, should you find that your order isn’t as it should be, please get in touch with us as soon as possible so we can organise a replacement or refund.
Returns
Logos & Artwork
Do I have to have my workwear customised, or can I order without logos?
Yes. Simply add your garments to your online basket and proceed through the checkout without choosing customisation options.
Will I be charged for logo set up?
A one-time logo set up fee is applied to all first time orders. After that, we will already have your logo on file so you won’t be charged again.
Can I choose where my logo will be added to the products?
Yes. The customisation feature in our checkout process allows you to choose the location of your embroidered or printed logo on the garment.
Can I have multiple logos added to a garment?
Yes, you can choose to add multiple positions in our customisation feature on the cart page.
What file type should I send my logo in?
For embroidered logos we can usually work from any file type such as .jpg .png .ai .pdf.
For printed logos we need the to file to be an outline vectored piece of artwork to ensure no detail is lost in printing the logo. If you can not supply your logo as vectored we will charge a £15 fee to redraw it for you.
Embroidery
Which garments can be embroidered?
Many different garments are suitable for embroidery, and we offer a wide range of products such as t-shirts, hoodies, sweatshirts and more that can be perfectly embroidered. Find out more here.
There's a problem with my embroidery, who can I contact?
While every care and consideration is taken to ensure that each embroidered logo is of the highest standard, should you find that your garment is less than perfect, please get in touch with us straight away.
Printing
What printing methods do you use?
We specialise in Digital Printing, Transfer Printing and Screen Printing. If your order requires printing, we will select the most suitable method depending on your artwork and products.
Which garments can be printed?
We can print logos on to many different garments including t-shirts, jackets, hi-vis clothing and many more. Find out more here.
There's a problem with my printing, who can I contact?
We pride ourselves on printing to the highest possible standards, but if your printed garments haven’t turned out the way you’d hoped, please get in touch with us so we can resolve the issue.
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