Artwork / Design

All pricing we provide for products or services assumes that the client be responsible for supplying print-ready artwork (meaning in CMYK colour format, with all text converted to outlines and images embedded) unless otherwise agreed by Print Reloaded.

If the client would like Print Reloaded to produce artwork, then they will subject to an artwork charge relative to the time taken to produce said artwork. Chargeable at £50 plus vat per hour of design work.

Logos must be supplied as vectored elements for all services apart from embroidery, if not, a charge of £50 plus vat per hour will be added to re-create the logo.

For embroidered workwear / clothing we must digitize your logo ready for stitching, we accept most formats for the design. Unless approved by Print Reloaded a small one-time fee of £20 plus vat per logo/design will be required, some products i.e workwear bundles will include this service free of charge. We will accept pre digitized .dst files but at client’s risk.

Print Reloaded make every effort to display as accurately as possible any colours used in your project. Colours do vary slightly depending on your computer screen, files used (RGB & CMYK) and what material the designs are printed on.

Any extra costs that may arise due to the purchasing of stock photos, typefaces, or anything else, will be added to the final invoice.

Artwork Proofs

No artwork proof will be provided unless full payment or deposit is received unless approved in advance by Print Reloaded

When any artwork is produced by Print Reloaded a proof will be sent to the client for approval. By confirming the artwork proof, the client takes full responsibility for any errors in the artwork including, but not limited to, spelling, typos, incorrect phone numbers, missing letters, and low-resolution images. Please pick up on errors at this stage.

Unless otherwise agreed by Print Reloaded a single round of revisions to the proof will come free of charge. Multiple proofs will be chargeable at £50 plus vat per hour of design work.

Artwork proofs are created on a flat surface and viewed on printed paper. In cases of curves, handles, recessed areas, deep grooves, rubber moldings / trims, on-the-spot adjustments may be made by the installer to assure maximum readability or alignment. There might be slight differences between the printed flat paper proof and the 3 dimensional curved vehicle wrap in some cases.

All artwork and design / design concepts performed by Print Reloaded must not be replicated or passed onto other sign companys without permission in writing from Print Reloaded. Print Reloaded will seek legal action should any of our designs / proofs be misused.

Artwork Approval

In confirming the artwork proof, the client takes full responsibility for any errors in artwork including, but not limited to, spelling, typos, incorrect phone numbers, missing letters & low-resolution images.

Please pick up on errors at this stage as it can be easily and quickly rectified. If a proof is signed off with incorrect information, then this will incur an additional cost to the client to rectify later down the line.

In the event of the customer wishing to change the design, artwork, or another aspect of the order such a request must be given by the customer to Print Reloaded in writing.

Print Reloaded will use its best endeavours to make the changes in accordance with this request but must reserve the right to charge the customer the additional cost of any such changes arising out of this request and will notify the customer of the costs such as changes at the time of the request.

Print Reloaded also reserves the right to amend the initial delivery time frame should any changes to an order be required. Orders requiring new artwork will not be started until the artwork proof is signed by the customer.

Print Reloaded withhold the right to refuse orders, at their sole discretion, for (but not limited to):

(a) Offensive words and slogans
(b) Offensive graphics and icons
(a) copyrighted material
(b) copyrighted images or phrases

Colour Matching & Sample Service

Please note that actual product colours may vary. This is because every computer monitor, laptop, tablet, and phone screen have a different capability to display colours and that everyone sees these colours differently. We try to edit our artwork to show all our designs as life-like as possible, but please understand the actual colour may vary slightly from your monitor. If colour matching is important, you can request a colour sample of your job printed on the exact substrate the job will be produced on before production commences, this service is chargeable at a fixed cost of £30 plus vat. If you would like to use this service, please request it via phone or email. It will be assumed that by not mentioning this in any future correspondence that the service is not required and therefore no adjustments can be made after production without incurring a reprint charge. Please note that this service will result in a delay to the specified lead time.

Clothing Colours and sizing

Please note that colours shown may not exactly match the colours on the actual garments. Also, for exact sizing, please check the sizing guide. Please contact us if you have any inquiries.

Vehicle Graphics / Wraps

Vehicle Conditions

Any vehicle due to have vinyl graphics applied must be cleaned the morning of drop off or if this is not possible – the day before. Failure to do so can or will result in longer lead time and incur a cleaning charge of £35 – 200 plus vat.

When vinyl graphics are applied to a vehicle or surface it is only as good as what the vinyl is applied to, for example if your vehicle is being wrapped and has rust on then we cannot guarantee the wrap will adhere to this correctly and therefore will not be included under warranty, this also applies for applying vinyl over existing graphics / wraps and non-factory paintwork.

Poor surface paint. non-stable paint or old untreated clear coats will not allow the vinyl adhesive to stick properly and the adhesive may fail. It is the duty and responsibility of the owner of the vehicle to ensure suitability of the existing surface before it is wrapped. If during the installation the clear coat fails (i.e. peels off), Print Reloaded will not take responsibility for the damage to the coat/paint.

Vehicle Cleaning/ Preparation

Please ensure the vehicle has been washed but not polished no earlier than 24 hours before the book in date but preferably on the same day. We have budgeted our time to include ‘dry’ surface cleaning the sign written areas of the vehicle which includes removing light road dust from your travel to us. We have not budgeted pressure washing the entire vehicle as this consumes a lot of time which includes fully drying the vehicle before we can carry out our work of sign writing it.

Please advise us if your vehicle has layers of wax, sealant, ceramic, or nano coating as this affects the adhesion of the vinyl and the warranty will be void unless it is removed from the vehicle prior to us fitting the decals. We can quote to remove this for you, or you can contact a local body shop and request a mop ‘polish’ using a cutting compound.

In the event that Print Reloaded is asked to remove pre-installed vinyl that is installed by a company other than Print Reloaded, Print Reloaded will make every effort to remove the existing vinyl without damaging the surface, but will not be held responsible for any damage that may occur to the surface of the painted vehicle after removal. This is due to the fact that not all pre-installed vinyl films are designed to be removed. Print Reloaded only uses vinyl adhesives that are designed for automotive vehicle wraps.

The vinyl adhesive that Print Reloaded uses is designed to be removable when the time comes to remove the graphics. The removal process will not damage the surface of the vehicle if the paintwork was in OEM / original factory painted, and if the clear coat over the paint was stable, properly maintained.

Production Times and Deadlines

Any products that need to be printed require a minimum 24-hour gassing off period, for the ink to properly dry, before the artwork can be laminated. The product will then need a 24-hour period for the lamination to fully bond to the print. Should the client’s deadline require that the artwork be laminated before this period, the client takes full responsibility for any de-lamination that may occur later down the line.

The standard production time will be 5-10 working days however, the specific production time that any job requires will be outlined at the quoting stage and by agreeing to the quote the client agrees to the deadline outlined by Print Reloaded. This lead time commences once the deposit has been received by Print Reloaded.

Payment

For all orders including online with the exemption of vehicle graphics and business signage full payment is required upfront before works commence unless approved in advance by Print Reloaded.

No artwork proof will be provided unless full payment or deposit is received unless approved in advance by Print Reloaded.

For vehicle graphics or business signage clients will be advised to pay a minimum 50% deposit 1 week before work will commence. No work will be started until payment is received and cleared by Print Reloaded.

The deposit is non-refundable unless otherwise stated by Print Reloaded.

Unless otherwise stated, no final files, materials or finished vehicles will be handed over until the remaining balance has been received by Print Reloaded.

Payments must be made by online transfer (BACS), cash or card payment.

Unless otherwise agreed on payment for the goods ordered by the customer shall be made when placing the order and if payment has not been made by the last day of the month following delivery, then interest shall accrue thereon at the rate of 8% per annum from the date of invoice.

Title or ownership in the goods supplied by Print Reloaded to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.

Cancellations

Cancellations of any projects must be made by telephone or email.

Any cancellation of a vehicle wrap, or the application of vehicle graphics must be requested a minimum of 3 working days before the work is to be carried out. If this criteria is not met, any works has been carried out and vinyl already printed will be deducted from the deposit, should the client want to rearrange the date of installation then the above would not apply instead a 10% cancellation charge maybe be added to the final invoice.

Discounts and codes

Email discount codes cannot be applied to existing deals such as bundles or special offers and can only be used in online transactions.

Discount code usage is applied at the sole discretion of Print Reloaded.

Delivery

All goods are offered are subject to availability. Delivery of goods will be deemed to take place at the Purchaser’s premises unless otherwise agreed.

Every effort will be made to deliver goods on time, but no responsibility can be accepted for late or non-delivery.

All shortages, damage, production errors, or non-delivery of goods must be notified to us by telephone within 48-hours and confirmed in writing within 3 working days of dispatch.

Workwear Express holds no responsibility for items that may be damaged or lost when the customer has requested goods to be left in specific collection locations by the selected couriers we use e.g. Behind bin.

Claims for shortages or non-delivery must be supported by the courier’s POD and a delivery note in which the goods have been signed as unchecked, short, or damaged as appropriate.

By arrangement all deliveries should be carefully checked-in to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries.

Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.

General

These terms and conditions are unless otherwise agreed deemed to apply to all orders and contract arrangements entered between Print Reloaded and the customer including repeat or new orders from the customer.

The placement of an order for any product or service offered by Print Reloaded, via website, by email, verbally or in writing, is deemed to be acceptance of the Print Reloaded terms and conditions.

For the avoidance of doubt if there should be any dispute under these terms and conditions or the contract between Print Reloaded and the customer then such dispute shall be dealt with under English law.

Print Reloaded reserves the right to cancel or refuse any order placed online or over the phone.

Print Reloaded points out that these terms and conditions do not in any way remove, restrict, hinder or take away from the customer any of their statutory rights.

Print Reloaded reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.

Website terms and Conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the printreloaded.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Print Reloaded (“we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Print Reloaded, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Accounts and membership

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

User content

We do not own any data, information or material (collectively, “Content”) that you submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may monitor and review the Content on the Website submitted or created using our Services by you. You grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable. Unless specifically permitted by you, your use of the Website and Services does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Backups

We perform regular backups of the Website and its Content and will do our best to ensure completeness and accuracy of these backups. In the event of the hardware failure or data loss we will restore backups automatically to minimize the impact and downtime.

Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.

Disclaimer of warranty

You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Print Reloaded, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Print Reloaded and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one pound or any amounts actually paid in cash by you to Print Reloaded for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of United Kingdom without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of United Kingdom. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in United Kingdom, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Changes and amendments

We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

Contact our team
[email protected]

This document was last updated on May 6, 2024