Frequently Asked Questions

Got a question about our products, services, or your order? Find answers to some of our commonly asked questions below. Print Reloaded is committed to providing reliable support.

  • Ordering

  • Customising

  • Shipping

Ordering Guide

How do I place an order for personalised workwear or custom clothing?

Browse our products, choose your garments, upload your logo or artwork, select sizes and quantities, and complete checkout. If you need help, our team is available throughout the process. You can also order via WhatsApp, phone, email, or by filling out our Get Quote form. 

Is there a minimum order quantity for custom workwear?

No, we accept orders of all sizes, from a single personalised garment to large bulk orders. This makes it easy for businesses, organisations, and individuals to order exactly what they need. Our team can also provide tailored quotations and volume pricing to help you get the best value. 

Can I order different garment sizes, colours, and styles in one order?

Yes, you can mix different sizes, colours, and garment styles within the same order. This allows you to create personalised uniforms that suit every member of your team. If you are ordering uniforms for multiple departments, we are happy to help organise your order to make the process as simple as possible. 

Can I make changes to my order after it has been placed?

Yes, provided production has not yet started. Because personalised garments are custom-made, it's important to contact us as soon as possible if you need to amend your order. Changes may affect production time or costs.

Can I order plain garments without printing or embroidery?

Yes. Most of our garments are available to purchase without customisation. Many customers choose plain workwear, hoodies, polo shirts, jackets, fleeces, or t-shirts when they don't require logos or branding immediately. 

How do I request a quotation for personalised workwear?

Getting a quote is easy; just share garment details, quantities, sizes, branding preferences, artwork, and delivery date. We will provide a tailored quote with discounts, timelines, and delivery options. If you are unsure, our team can recommend the best garments and branding for your needs and budget. Request a quote now.

Can I reorder the same personalised clothing in the future?

Yes, reordering is easy and helps keep your team looking professional as your business grows. Once your logo is approved, we securely store your artwork to speed up future orders, so you won’t usually need to resend it. Please note that reorders depend on garment stock availability, as styles or suppliers may change over time. 

Can individuals place orders, or is it only for businesses?

We welcome orders from individuals, and you will receive the same professional service as businesses. Although many of our customers are businesses, schools, charities, sports clubs and public sector organisations, our goal is to make customisation simple and enjoyable for everyone. 

Do you offer discounts for large orders?

Yes. We offer competitive pricing for larger orders and are happy to discuss tailored quotations for businesses, schools, charities, sports clubs, and organisations purchasing personalised clothing in higher volumes. If you are ordering regularly, speak to our team about the most cost-effective solution for your organisation. 

What happens after I place my order?

After ordering, we guide you through each stage. For new personalised items, you will receive a digital proof to approve before production. Approved garments move to printing or embroidery, then quality checks. Finished orders are packaged, shipped, and confirmed. Our goal is to make custom workwear simple and stress‑free. 

I can't see what I am looking for. Do you have it? 

If it’s workwear, sportswear, promotional clothing, schoolwear, or teamwear, we will supply it! If you are looking for something in particular which you cannot find, please contact us, and we shall be happy to help. 

Logo, Artwork & Decoration Method

Can I upload my own company logo or artwork?

Yes, you can upload your logo or artwork during the ordering process. We accept the most common file formats for printing and embroidery. Note: You must have permission to use any logo or artwork you submit. We cannot reproduce designs that infringe copyright or intellectual property rights.

What is the best file format for logo printing or embroidery?

Vector files such as AI, EPS, PDF, and SVG provide the best results. High-resolution PNG files may also be suitable for certain applications. Vector artwork is particularly important for embroidery because it helps produce cleaner stitching and sharper detail. Check our Artwork Guidelines.

Can you create or improve my logo artwork?

Yes. Our design team can create, redraw, or improve your artwork. Low‑resolution files will be reviewed and, if extra work is needed, we will inform you of any charges before production. Our goal is to ensure your garments look professional and accurately represent your brand. 

Do you charge a logo setup or embroidery digitising fee?

No, if you purchase garments directly from us, digitising is provided free of charge. However, if you choose to supply your own garment, we charge £15 (excluding VAT) for digitising.

Do you provide an artwork proof before production?

Yes. We will send you a digital artwork proof showing your logo placement, size, and colours before production begins. We proceed only after you have approved the design. 

Can you help me position my logo on the garment?

Yes. Logo placement is key to professional branding. Common options include: left chest, back, sleeve, or upper back. If unsure, our team will recommend the best placement for your logo and garment.

Which decoration method is best for my logo? 

The right decoration method depends on several factors, including your logo, garment type, order quantity, budget, and how the clothing will be used. Our team will assess your logo and recommend the most suitable method. Embroidery offers a durable, premium finish; ideal for workwear and uniforms, while printing works better for colorful, detailed, or larger designs. We will guide you to the option that ensures the best look, durability, and value for your garments. 

Which garments can be embroidered?

Embroidery works particularly well on heavier fabrics that provide good support for stitching. The clothing and accessories include:

  • Polo shirts
  • Hoodies
  • Sweatshirts
  • Fleeces
  • Softshell jackets
  • Waterproof jackets
  • Hi-vis clothing
  • Bodywarmers
  • Caps and beanies
  • Aprons
  • Bags and backpacks

Which garments are best suited to printing?

Printing is an excellent option for many types of clothing, particularly when designs include multiple colours, intricate details, or larger graphics. Commonly printed garments include:

  • T-shirts
  • Hoodies
  • Sweatshirts
  • Sportswear
  • Promotional clothing
  • Event apparel
  • Charity fundraising garments
  • Fashion collections

How durable are printed and embroidered logos?

Both printing and embroidery last well with proper care. Embroidery is the most durable, as designs are stitched directly into the fabric, while modern printing also offers excellent longevity. To extend garment life, follow care instructions: 

  • Wash garments inside out.
  • Wash at 30–40°C, unless the care label states otherwise.
  • Use a mild detergent.
  • Avoid bleach and harsh cleaning products.
  • Separate dark and light colours where appropriate.
  • Fasten zips and buttons before washing.

Shipping, Delivery & Returns

Where do you deliver your personalised clothing and workwear?

We deliver personalised workwear and printed clothing across the United Kingdom. We can also deliver to a wide range of European countries as well as America. Our reliable shipping service ensures your order arrives safely and on time. See our Shipping Policy.

How long does it take to receive my personalised workwear?

Our typical turnaround times are:

  • Plain garments (no printing or embroidery): 1–2 working days
  • Standard customised orders: 6–10 working days

These timeframes generally begin once your order has been confirmed and, where applicable, your artwork proof has been approved. Larger or more complex orders may take a little longer.

Do you offer free shipping?

Yes. Free UK delivery is available on all orders over £150 (ex VAT). Eligible shipping offers will be shown at checkout.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. You will see the total delivery cost before completing your purchase. See our Shipping Policy for more information.

Can you deliver to multiple business locations?

Yes, we can arrange deliveries to multiple addresses. Simply contact our team before placing your order to discuss your requirements.

Can I track my order after it has been dispatched?

Yes, tracking information will be provided where available once your order has been dispatched. This allows you to monitor your delivery until it arrives.

Do you offer express production or fast delivery?

No. For specific events or deadlines, please contact us before ordering. 

What should I do if my order arrives damaged or incomplete?

Notify us within 72 hours of receiving your order. We will investigate the issue and arrange a suitable resolution as quickly as possible.

Can I return or exchange personalised garments? 

Custom-made garments cannot be returned, refunded, or exchanged for a change of mind or the wrong size. We recommend checking the size guide, comparing with your own clothing, or contacting us for sizing advice before ordering if unsure. If your order has a defect, incorrect item, or decoration error caused by us, notify us within 3 days, we will promptly resolve the issue. 

Can I return plain (non-personalised) garments? 

Plain garments without printing or embroidery may be returned if unworn, unwashed, in original condition with tags/packaging, and within 14 days. Please contact customer service first to confirm eligibility and guide you through the process. See our Returns Policy.

Need personalised assistance? Contact our team

F.A.Q

Do you have charge for delivery

At Print Reloaded, we offer free delivery on all orders over £100 (ex VAT). A small charge of £5.99 (ex VAT) is added to orders under £100 (ex VAT) for mainland UK. As well as UK deliveries, we can also deliver to a wide range of European countries as well as America. Please check out our delivery page for prices.

What are the embroidery and print prices?

For each embroidery or printing application you have on an item, a cost will be applied. The personalisation cost is added separately to the plain item price. For example, if you order 1 garment with 1 logo in 2 positions, there will be x2 application charges. The more applications you have, the cheaper the price will be.

The current application costs for embroidery and print are (Prices ex VAT):

 

Embroidery                                                               Print

Text: 1+ - £3.75 per application                            Text: 1+ - £3.75 per application

Logo: 1+ - £12.00 per application                          Logo: 1+ - £12.00 per application 

How much are the embroidery and print set up charges?

There will be a set up charge, this is a one off payment which is applied at the checkout. Once your logo is set up, you can have it embroidered or print on as many items as you wish. If your looking to use the same logo again, simply log in to your account and add the logo to your chose items. You will not be charged a set up fee again.
 

The current set up charges are:

Embroidered logo: £12.00

Printed logo: £12.00

Embroidered Text: £3.50

Printed Text: £3.50

I can't see what i am looking for. Do you have it?

If it’s workwear, sportswear, promotional clothing, schoolwear and teamwear we will supply it! If you're looking for something in particular which you cannot find, please contact us and we shall be happy to help.

 I am not sure which uniforms shall be best for me, can you help?

Yes of course, please call us anytime between 8:30am and 5:00pm Monday to Friday. One of our representatives will be happy to help and support you with your requirements.

How long will my order take?

For plain items, orders will take between 3-5 working days to be delivered. For personalised items, orders will take between 7-10 working days to be delivered.

Do you provide samples?

Samples of all our products are available. We have no minimum order so you are welcome to purchase any of our items as single quantities to check the size and test the quality and fabric. Samples are charged in full but if you order the item without personalisation you can then return this for a refund of the garment price.

Which formats do you accept the artwork?

We can accept the following file types PNG, .JPG, PDF.