Terms of service

OVERVIEW

These Terms and Conditions ("Agreement") govern your use of the Print Reloaded website, printreloaded.com (the "Website" or "Site"), and any related products or services we provide (collectively, the "Services"). This Agreement is legally binding between you ("User," "You," or "Your") and Print Reloaded ("We," "Us," or "Our"). By accessing, browsing, or placing an order through the Site, you agree to be bound by this Agreement.

 

SECTION 1: DEFINITIONS

Print Reloaded is a company registered in England and Wales (Company No. 12874665), with its registered office at 96 Churncote, Telford, TF3 1YP, United Kingdom.

User or You refers to any individual purchasing for personal use, or any person ordering on behalf of a company or for trade/professional purposes.

Goods means any blank product, printed, embroidered, or otherwise personalised product by us. 

Services means any design, artwork, or related service we provide.

Personalised Goods means Goods made, printed, or embroidered to your specification (including workwear, logo or text). 

Non-Personalised Goods means standard, unbranded stock items.

Artwork means any logo, image, design, text or other material you supply, or that we produce on your behalf, for use on Goods.

Contract means the order agreement that comes into being between us once an order is confirmed.

Terms refers to the Terms of Service.

 

SECTION 2: ARTWORK, DESIGN AND PROOFS

Sending us your files:

Our prices assume you will send print-ready files in CMYK colour, outlined text, and embedded images unless we have agreed something different. For anything other than embroidery, logos need to arrive as vector artwork.

If you choose to supply your own garment, we charge £15 (excluding VAT) for digitising. However, if you purchase garments directly from us, digitising is provided free of charge.

Screens, colour modes and different materials all render colour slightly differently, so while we will do our best to match what you have sent, we can't promise pixel-perfect accuracy.

Checking and approving your proof:

We provide a proof for approval before producing personalised items, usually after payment is settled. Once approved, you are responsible for checking details like spelling, numbers, and image quality, and we cannot be held liable for errors present at that stage. 

Proofs may look slightly different on garments due to fabric texture, and minor adjustments during printing or embroidery to maintain clarity are considered normal. If you request changes after approval, they must be in writing and may incur extra costs or delay delivery, which we will confirm before proceeding. 

 

SECTION 3: ARTWORK OWNERSHIP

Your logos, artwork, and designs remain yours, but you give us permission to reproduce, resize, and adapt them to fulfill your order, including sharing with production partners. However, you are telling us it's yours to use either because you own it or you are properly licensed to use it and that using it won't infringe anyone's rights.

If we create a design for you, we retain ownership of that design and production files unless agreed otherwise in writing. You may use the design only on Goods purchased from us. Ownership or working files can be arranged separately, sometimes for a fee. Our designs must not be copied or shared with other businesses without approval.

Unless you opt out by emailing info@printreloaded.com, we may photograph finished items and display them on our site, portfolio, social media, or marketing.

 

SECTION 4: PRINTING & EMBROIDERY LIMITS

We won't reproduce material that's unlawful, defamatory, obscene, hateful or discriminatory (whether based on race, sex, religion, disability, sexual orientation, age or anything similar), or that rips off a trademark, brand, or copyrighted design you don't have permission to use.

Where we think a request falls into that category, we can pause, refuse or cancel it, refunding anything paid for the affected part of the order without needing to justify the decision further.

If you are ordering on behalf of a company, you agree to indemnify and hold us harmless from any cost, claim or loss (legal fees included) that comes our way because material you supplied turned out to infringe someone else's rights or violates any law.

 

SECTION 5: COLOUR MATCHING, SIZING AND SAMPLES

What you see on screen won't always match the finished product exactly; screens, colour modes and materials all play a part. Check our sizing guide for garment measurements, and ask us first if you are unsure.

 

SECTION 6: ORDER CONFIRMATION & CONTRACT

Placing an order through the Site, via WhatsApp, by email, over the phone, or however else you get in touch is you making us an offer to buy. We can accept that offer, or turn it down.

We are only bound once we have confirmed we are accepting your order in writing, or once we have actually started making your Goods, whichever comes first. A generic automatic "we've got your order" email doesn't count as acceptance on its own.

Where new artwork, digitising or a proof needs producing first, your order for those items only becomes binding once you have signed off the proof; we won't start production before that, unless you have specifically told us to skip this step.

We reserve the right to turn down or cancel an order, for instance if stock has run out, a price has been listed wrongly, we suspect it isn't genuine, or the request falls foul of what we can print for you. If money has already changed hands for a cancelled order, we will promptly return it to you.

 

SECTION 7: PRODUCTION TIMEFRAMES

Printed pieces typically need at least 24 hours for the ink to cure before laminating, then another 24 hours for the laminate to bond properly. If your deadline requires us to shorten this, you accept responsibility for any resulting delamination.

Most orders take 6-10 working days from when we receive your deposit or payment; we will confirm the actual timeframe when we quote you, and ordering on that basis means you accept it. Changes to the order can push this back.

 

SECTION 8: PRICING

You pay the price shown on our Site at checkout or quoted in writing. Prices exclude VAT unless stated, and delivery is charged separately. Online prices may differ from physical or third‑party stores, and promotions have separate terms that override these Terms where applicable. 

Extra costs (e.g., design work, digitising, samples, rush orders, licensed fonts, stock images) will be flagged before you commit. If a pricing error occurs, we will notify you and may cancel and refund the order; we are not obliged to honor clearly incorrect prices. 

We may adjust prices to reflect changes in materials, labor, taxes, shipping, or supplier costs. Promotional or discounted prices are temporary and apply only during the promotion period. 

 

SECTION 9: PAYMENT METHODS

You can pay by card, cash, or Klarna. Klarna lets you pay later or split your purchase into instalments, subject to their approval. The total price stays the same, but Klarna decides how and when you make payments. Full payment is required upfront before work begins. Ownership of the Goods transfers to you only after we receive full payment. See the exact payment methods here.

 

SECTION 10: ORDER CANCELLATION

Get in touch by phone or email to cancel.

Personalised goods: Once you have signed off the artwork and we are underway, cancelling or changing a personalised item (printed or embroidered workwear) isn't possible because it's being made specifically for you. Before that point, let us know as soon as you can, and we will confirm whether it's still possible.

Blank or non-personalised goods:  These items can be cancelled before dispatch. You get a statutory 14-day cooling-off period from delivery to return the item(s).

 

SECTION 11: DELIVERY

Everything is subject to stock being available. We deliver to the address you give us unless we've agreed otherwise, and we'll do what we can to hit the timeframe, but can't answer for delays outside our control.

Something missing, damaged, or never turned up? Call us within 48 hours, and follow up in writing within 3 working days of dispatch. We will need the courier's proof of delivery and a delivery note showing it was signed for as unchecked, short, or damaged.

If you have asked the courier to leave a parcel somewhere specific (behind the bin, with a neighbour), we are not responsible for anything that happens to it after that. It's worth checking parcels while the courier's still there and signing accordingly if there's damage. Once delivered, the Goods are at your risk.

 

SECTION 12: RETURNS AND FAULTY GOODS

Personalised goods:

Because these are made to your own specifications, we can't take them back just because you have changed your mind, or ordered the wrong colour or size. Unless something's actually faulty or doesn't match what you approved.

Non-personalised goods:

You may cancel an order for blank stock within 14 days of delivery, under the Consumer Contracts Regulations 2013, without giving a reason. To do so, contact us and return the items unused, in their original packaging, at your own cost, within 14 days of notifying us. We will refund your payment, including the standard delivery fee, within 14 days of receiving the returned items or proof of postage.

Faulty goods:

Faulty, damaged, or doesn't match the design you signed off? Let us know within 5 working days of delivery if you can. Depending on what's gone wrong, we will offer a repair, a reprint or re-embroidery, a replacement, or your money back, and we will cover reasonable return postage for a genuine fault.

 

SECTION 13: DISCOUNTS AND PROMOTIONAL CODES

Discount codes cannot be combined with existing bundle deals or special offers, and can only be used for online orders, unless stated otherwise. Codes have no cash value, are single-use unless otherwise stated, and are subject to our discretion. We may withdraw or amend a promotion at any time, without affecting orders already placed under it.

 

SECTION 14: ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

 

SECTION 15: ACCOUNT AND ACCESS

Your responsibility:

  • Use a strong password (8+ characters, mixed upper/lowercase, numbers, symbols)

  • Keep login credentials confidential

  • Don't reuse passwords across sites

  • Log out from shared devices

  • Change password every 90 days

  • You are of legal age and consent to your minor dependents using the Services on devices you own, purchase, or manage. 

If you suspect your login credentials have been compromised or someone else has accessed your account, notify us immediately at info@printreloaded.com or by phone. You are liable for all account activity until we confirm the breach is resolved.

Our responsibility:

  • We can pause or shut down an account if we reasonably suspect it's being used fraudulently, breaches this document, or was set up with false details.

  • We are liable for unauthorised access caused by our security failures, but not for breaches caused by weak passwords, credential sharing, or your failure to log out from shared devices.

  • The details on how we collect, use, and protect your personal information are in our Privacy Policy, which is part of this agreement.

We may suspend or terminate your account without prior notice if we suspect fraud, false credentials, illegal use, or breach of these Terms. If your account is locked or you forget your password, you can request a reset via the Site; we will send a link to your registered email and may require identity verification before restoring access. 

 

SECTION 16: USE OF THE WEBSITE

You agree NOT to:

  • Use the Website for unlawful, malicious, or fraudulent purposes

  • Violate any applicable laws, regulations, or ordinances

  • Infringe on intellectual property rights (ours or others’)

  • Harass, abuse, defame, intimidate, or otherwise harm any person or our staff

  • Transmit false, misleading, or unauthorized information or materials

  • Send or facilitate unsolicited advertising, spam, chain letters, or similar solicitations

  • Impersonate or attempt to impersonate any person or entity

  • Engage in conduct that restricts or harms others’ use of the Services or exposes us, Shopify, or users to liability

  • Reverse-engineer, reproduce, or exploit our processes, files, or methodologies

  • Scrape, harvest, or access pricing, product, payment, or customer data without permission

  • Use multiple accounts to bypass limits or exploit promotions

  • Provide false order information or use bots/scripts for mass orders

  • Introduce viruses, malware, or malicious code, or attempt unauthorized system access

  • Overload, crash, or disable our Site or infrastructure

  • Monitor, copy, or misrepresent data or ownership without authorization

  • Pretend to be Print Reloaded or misuse our branding

  • Collect or track personal information of others without consent

  • Interfere with or circumvent security features of the Services or related websites

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms. 

 

SECTION 17: PRIVACY POLICY

All personal information collected through our Services is governed by our Privacy Policy, and some data may also fall under Shopify’s Privacy Policy. By using the Services, you confirm you’ve read these policies. Because our Services are hosted by Shopify, they collect and process information about your use to operate and improve the Services. Any information you submit may be shared with Shopify and third‑party providers, including those outside your country, to deliver the Services. For full details on how we, Shopify, and our partners handle your data, please review our Privacy Policy. 

 

SECTION 18: DATA PROTECTION

We are the data controller for any personal data you give us when ordering or using the Site, including your name, delivery address, payment and contact details, plus any personal data that happens to be in artwork you send us.

We use it to get your order made and to you, to talk to you about it, to help if something goes wrong, to meet our legal and tax obligations, and if you have said yes, to send you marketing. Opting out of marketing is always available.

We only share what's necessary: couriers to deliver, payment processors to take payment, production partners to help finish your order, and we never sell your data on.

Under UK GDPR and the Data Protection Act 2018, you can ask to see, correct, delete, restrict or move your data, and object to some uses of it. Full details in our Privacy Policy. You're also able to complain to the ICO (ico.org.uk), though we would rather sort it out with you directly first if we can.

 

SECTION 19: INTELLECTUAL PROPERTY

All content on our Services, including trademarks, logos, text, images, graphics, reviews, video, audio, and their design, is owned by Print Reloaded, its affiliates, or licensors, and protected by intellectual property laws. You may use the Services only for personal, non‑commercial purposes. Without our written consent, you may not copy, distribute, modify, display, perform, republish, download, store, or transmit any material. 

These Terms do not grant you any rights under our patents, trademarks, or copyrights, and unauthorised use may violate the law. Print Reloaded’s names, logos, product and service names, designs, and slogans are our trademarks and may not be used without permission. Shopify’s trademarks, and those of other owners appearing on the Services, remain their property. All rights not expressly granted are reserved. 

 

SECTION 20: RELATIONSHIP WITH SHOPIFY

Print Reloaded is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Print Reloaded. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Print Reloaded, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Print Reloaded. 


SECTION 21: OPTIONAL TOOLS

You may access third‑party tools through our Services, which we don’t control or monitor. These tools are provided “as is” and “as available,” without warranties or endorsements, and we aren’t liable for any issues arising from their use. Using them is entirely at your own risk, and you should review the terms set by each provider. Any new features or tools we add in the future will also be part of the Services and subject to these Terms. 

 

SECTION 22: THIRD-PARTY LINKS 

Our Services may include links or embedded features from third‑party websites, which we don’t control or verify. Accessing these sites is at your own risk, and we’re not responsible for their content, products, services, or any resulting harm. Please review the third party’s policies before engaging in transactions, and direct any complaints or questions to them. 

 

SECTION 23: FEEDBACK

By submitting feedback, reviews, ideas, or content, you grant us a perpetual, worldwide, royalty‑free license to use, adapt, and display it for any purpose, including commercial use. You confirm you own the rights to your feedback, have disclosed any incentives, and that it complies with the law and these Terms. 

We are not obligated to keep feedback confidential, pay for it, or respond. We may remove content we find unlawful or inappropriate. You must not infringe third‑party rights, submit harmful or misleading content, or use false information. You are solely responsible for your feedback, and we assume no liability for content posted by you or others. 

 

SECTION 24: DISCLAIMER OF WARRANTIES

The information on our Services is for general purposes only, and we don’t guarantee its accuracy or usefulness. You use it at your own risk, and we’re not responsible for any reliance placed on it. Unless expressly stated by Print Reloaded, all Services and products are provided “as is” and “as available,” without warranties of any kind, whether implied or explicit, including merchantability, fitness for a purpose, durability, title, or non‑infringement. We also don’t guarantee uninterrupted, timely, secure, or error‑free use. Note: some jurisdictions don’t allow certain warranty disclaimers, so parts of this may not apply to you. 

 

SECTION 25: LIMITATION OF LIABILITY

To the fullest extent permitted by law, neither Print Reloaded nor its partners, directors, employees, affiliates, contractors, service providers, nor Shopify and its affiliates shall be liable for any injury, loss, claim, or damages of any kind whether direct, indirect, incidental, punitive, special, or consequential including lost profits, revenue, savings, data, replacement costs, or similar damages. 

This applies regardless of whether the claim is based in contract, tort (including negligence), strict liability, or otherwise, and arises from your use of the Services or products obtained through them. We are also not liable for errors, omissions, or any loss or damage resulting from content or products made available via the Services, even if we were advised of the possibility of such damages. 

We are not liable for any content, products, or services accessed via third-party links on our Site, or for any inaccuracy, error, omission, or loss arising from content made available through the Services.

 

SECTION 26: INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Print Reloaded, Shopify, and our affiliates, partners, directors, employees, agents, contractors, and service providers from any claims, losses, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:

  • Any material you supply that infringes, misappropriates, or violates third‑party intellectual property rights;

  • Any allegation that supplied material is defamatory, obscene, unlawful, or otherwise violates applicable law or regulation;

  • Any breach of these Terms or related policies by you;

  • Any claim that your use of artwork, designs, or materials on Goods infringes third‑party rights;

  • Any injury or damage to a third party caused by Goods produced using your supplied material;

  • Your violation of any law or third‑party rights, or your access to and use of the Services.

We will notify you of any indemnifiable claim, though failure to promptly notify will not relieve your obligations unless materially prejudiced. We may control the defense and settlement of such claims at your expense, including choice of counsel, but will not settle any claim requiring non‑monetary obligations from you without your consent (not to be unreasonably withheld). You agree to cooperate fully in the defense, including providing relevant documents. If you order on behalf of a business, this indemnification applies equally, and you confirm you have authority to bind your employer or client to these terms.

 

SECTION 27: FORCE MAJEURE

Print Reloaded shall not be liable for any failure or delay in performing our obligations if caused by events beyond our reasonable control ("Force Majeure Events"), including:

  • Natural disasters: extreme weather, earthquakes, floods, storms, drought, or wildfires

  • Supply chain disruptions: material shortages, supplier failures, logistics disruptions, or port closures

  • Industrial action: strikes, lockouts, or labour disputes

  • Pandemic or epidemic

  • Infrastructure failure: power outages, telecommunications failure, or internet disruption

  • Government action: war, terrorism, civil unrest, sanctions, or regulatory changes preventing performance

  • Supplier insolvency or failure

What we can do:

Where a Force Majeure Event prevents or materially delays performance, we may:

  • Suspend or delay performance without liability

  • Use substitute materials of similar quality (with notification)

  • Prioritise orders fairly

  • Allocate available materials

If a Force Majeure Event affects your order, we will promptly notify you with details, revised delivery timelines if possible, and updates if delays exceed 7 days. If the event lasts over 30 days and materially impacts your order, you may cancel the affected portion in writing for a full refund within 14 days, and we’ll proactively offer this option if we expect delays beyond 30 days. 

 

SECTION 28: TERMINATION

We may end this agreement or your access to the Services at any time, without notice, and you remain responsible for any amounts owed up to the termination date. The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver & Entire Agreement, Assignment, Governing Law, Privacy Policy, and any provisions that by their nature should survive. 

 

SECTION 29: ASSIGNMENT

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you. 

 

SECTION 30: SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms; such determination shall not affect the validity and enforceability of any other remaining provisions. 

 

SECTION 31: WAIVERS & ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

 

SECTION 32: GOVERNING LAW AND JURISDICTION

These Terms and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Print Reloaded is headquartered. You and Print Reloaded consent to venue and personal jurisdiction in such courts. 

 

SECTION 33: CHANGES TO TERMS

You can always view the latest Terms on this page. We may update or replace them at our discretion by posting changes on our website. It’s your responsibility to check for updates, though we will notify you of any material changes as required by law. Continued use of the Services after changes take effect means you accept the updated Terms. 

 

SECTION 34: CONTACT US

Questions, concerns, or a complaint about any of this? Reach us here:

Email: info@printreloaded.com
Phone: 07762 721175
Address: 96 Churncote, Telford, TF3 1YP, United Kingdom